Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.


REFUND IS ONLY APPLICABLE  If you receive defective or wrong products,

To be eligible for a return, your item must be in the same condition that you received it, unused with tags & in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, you can contact us at returns@omaxphoto.com.

call us at +91-011-45684118,

E-mail us at returns@omaxphoto.com

or WhatsApp us on 9899965587

Once the return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you received defective or wrong products


A defective product is defined as a product that: (i) is unfit for its intended purposes due to manufacturing or design flaws, (ii) has been damaged in the store prior to purchase, or (iii) does not comply with advertising or labelling statements made about the product. When you return a product claiming a defect, the product goes through structured quality testing.

Exceptions / non-returnable items

We believe in giving accurate and fast services to all our privilege customers & we make sure all the expectations are properly accomplished when it comes to value and quality. At last, we want that our customers should be completely satisfied every time they make purchase with us.

If we’ve made an error on your order, please contact us and we’ll be happy to assist you. Our normal business hours are from 11:00 to 19:00 IST, Monday to Saturday, excluding public holidays.

You can always contact us for any return question at returns@omaxphoto.com

Most of the Branded product sold comes with the manufacturer warranty & are liable to those only.

But for some special cases where the mistake could be from our side the Buyers are eligible to get the Refund/ replacement.


Unfortunately, we cannot accept returns on sale items or gift cards.