At Omaxphoto.com, we want our customers to be completely satisfied with their purchases. Therefore, we offer a 7-day return policy for products that are defective or wrong. To be eligible for a return, the item must be in its original packaging, unused, and have all tags attached. Customers will also need to provide a receipt or proof of purchase.
To initiate a return, customers can contact us by email at email@example.com, call us at +91-011-45684118, or message us on WhatsApp at +91-9899965587. Once the return is accepted, we'll send a return shipping label and instructions on how and where to send the package. It's essential to note that items sent back without first requesting a return will not be accepted.
If the product received is defective, it goes through structured quality testing to determine the defect's cause. We cannot accept returns on sale items or gift cards. However, if we make an error on your order, we're happy to assist you. Please contact us during our business hours from 11:00 to 19:00 IST, Monday to Saturday, excluding public holidays.
Most branded products sold come with the manufacturer's warranty and are liable to those only. If there is a mistake on our side, buyers are eligible for a refund or replacement.
In summary, we strive to provide accurate and prompt services to all our valued customers, ensuring that their expectations of value and quality are appropriately fulfilled. Please do not hesitate to contact us at firstname.lastname@example.org with any return-related inquiries.