Refund and Return Policy

Last updated: October 14, 2026

At OMAX The Camera Shop, we aim to provide accurate product information and reliable service. Please review the following policy before placing an order on Omaxphoto.com.

1. Return Eligibility

Returns are generally accepted for products that are defective, damaged on arrival, or incorrectly supplied, subject to verification and applicable law.

Customers must contact us within 7 days of delivery to report a defective, damaged or incorrect item. This reporting period does not limit any longer or other rights available under applicable law.

Change-of-mind returns, including requests based solely on a change in preference, are not generally accepted unless expressly agreed by OMAX or required by applicable law.

2. Conditions for Returns

Before returning a product, customers must contact OMAX and receive return instructions.

Where reasonably applicable, returned products should include:

• Original packaging and box.

• All supplied accessories, cables, manuals and other included items.

• Proof of purchase and the relevant order details.

Please do not send products back without contacting us first.

Returned products may be inspected to establish the reported issue. Any remedy will be determined in accordance with this policy and applicable law.

3. Damaged, Defective or Incorrect Products

Please inspect your order upon delivery and contact us promptly if a product is damaged, defective or different from what you ordered.

We may request photographs, videos, serial numbers or other reasonable information to assess the issue.

Where a claim is accepted, OMAX will explain the applicable remedy, which may include repair, replacement, refund or another remedy required by law.

4. Non-Returnable Products

Certain products may be ineligible for return for reasons permitted by applicable law. These may include products specifically identified as non-returnable before purchase, personalised items, or products whose return is restricted for hygiene, software, consumable or other legally recognised reasons.

Nothing in this section excludes a customer's legal rights concerning defective, incorrectly supplied or non-conforming products.

5. Exchanges

Exchanges are subject to product availability and OMAX approval, except where an exchange or other remedy is required by applicable law.

Please contact us before returning a product to discuss the available options.

6. Refund Processing

Once a return is received and inspected, we will inform you whether the refund has been approved.

Approved refunds will generally be initiated to the original payment method unless another method is agreed or required by law.

• Orders within India: Refunds are generally processed within 3–5 working days after approval.

• International orders: Refunds are generally processed within 5–7 working days after approval.

Your bank, card issuer or payment provider may require additional time to credit the refunded amount. Any mandatory statutory refund deadline will take precedence over the timelines above.

Where a refund is not received within a reasonable period after processing, please contact us with your order details.

7. Cancellations

Cancellation requests must be submitted as soon as possible. An order may not be cancellable once it has been dispatched or otherwise progressed beyond the stage at which cancellation is reasonably possible.

Cancellation rights required under applicable consumer protection laws will be honoured.

8. International Orders

International customers may be responsible for return shipping costs where permitted by applicable law and where the return is not due to an error attributable to OMAX.

Import duties, taxes and shipping charges will be handled in accordance with the applicable order terms and law. Mandatory consumer cancellation, return and refund rights in the customer's jurisdiction will continue to apply where applicable.

9. Consumer Rights

This policy does not exclude or restrict any rights available under applicable consumer protection laws, including rights relating to defective products, products not as described, incorrect deliveries or other statutory remedies.

Where mandatory local consumer laws provide additional rights, those rights will apply.

10. Contact Us

For return requests, cancellation enquiries, damaged or defective products, or refund updates, please contact:

Email: enquiry@omaxphoto.com

Please include your order number and a description of the issue so that our team can assist you.